Privacy Policy

Byron & Brown Ltd (“We”) are committed to protecting and respecting your privacy and the security of your personal information.

‘We’ do not sell or share your information with anyone. If we make changes to this policy then it will be made on this web page. Our privacy policy was last updated 22 May 2018.

What information do we collect?

Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, search for a product, place an order on our site, participate in promotion or survey, sign up to an email newsletter and when you report a problem with our site. The information you give us may include your name, address, e-mail address, internet browser, IP address, phone number, gender, financial and credit card information.

How will the information be used?

We collect information about you so that we can send you information by email or by post about new products, promotions, changes to our service and the brand. When you contact us directly we will use the information to fulfil your requests. We use the information you supplied when making a purchase to fulfil your order and contact you regarding your purchase if necessary.

How long do we store the information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. The information you provided for marketing purposes will be kept until you request that we no longer send you information.

All information you provide to us is stored on our secure server. Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Sharing your information with third parties

We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law. You agree that we have the right to share your personal information with analytics and search engine providers that assist us in the improvement and optimisation of our site.

The following third-party service providers process personal information about you for the following purposes:

  • Couriers including: DPD Group, Royal Mail, UPS, Interlink. They process name, address and telephone number details only to enable them to deliver customer parcels.
  • Google: to assist us in the improvement and optimisation of our website.
  • Paypal / SagePay: to process payment of any retail order you make with us.
  • Amazon: to fulfil any orders you may make via our shop on Amazon.

Our use of cookies

Our website uses cookies to distinguish you from other users of our website. Cookies are small files stored within your web browser from our website. Our website cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with law.

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical purposes and no personally identifiable information is stored.

Most browsers automatically accept cookies but you can usually change your browser to prevent them. If your cookies are turned off this does not usually effect any features in the website.

If ‘Byron & Brown Ltd’ or substantially all of its assets is ever sold or acquired by a third party then personal data held by it about its customers will be one of the assets transferred onto the new party for the purposes outlined above.

What are my rights?

You have the right to request that we longer contact you. If you wish to no longer be contacted and, or wish, for your information to be deleted then please email

You also have the right to request any information we hold about you. If you would like a copy of this information then please contact or write to us at Byron & Brown, 16 Freeman’s Way, Harrogate, North Yorkshire HG3 1DH.